1win KYC & AML Policy

1win applies KYC and AML procedures to verify each user’s identity, prevent fraud, and combat all forms of financial crime on the platform. These measures are designed to protect the interests of every account holder and maintain a secure, transparent, and well-regulated environment.

Core guarantees provided through these procedures include:

• Fair play for all registered users, free from manipulation or abuse
• User safety through verified identities and controlled access
• Full transparency in how accounts, transactions, and compliance matters are handled
• Strict adherence to all applicable regulatory requirements under Ghanaian law and international standards

Every new user registered on 1win is required to complete ID verification before accessing the full range of platform services, including withdrawals and certain account features. Document submission must be completed accurately and in a timely manner as part of the account protection process.

The following categories of documents may be requested during verification:

• A valid government-issued photo identification document, such as a national ID card, passport, or driver’s licence
• Proof of residential address, such as a recent utility bill or bank statement issued within the past three months
• Confirmation of ownership of the payment method used for deposits or withdrawals, which may include a bank statement or card image
• Any additional personal data documentation required to complete enhanced due diligence checks

1win maintains a comprehensive set of controls designed to prevent money laundering, terrorism financing, and any other form of illegal financial activity on the platform. These security measures are applied consistently across all accounts and transactions.

Active controls in place include:

• Continuous transaction monitoring to detect irregular or high-risk financial behaviour
• Automated detection rules that flag suspicious activity for further review
• Enhanced due diligence applied to accounts or transactions identified as elevated risk
• Thorough reviews of large transfers, unusual deposit patterns, or withdrawals inconsistent with a user’s profile
• Risk scoring assigned to accounts based on verified personal data, transaction history, and usage patterns
• Screening of all users against international sanctions lists and Politically Exposed Persons (PEP) databases
• Reporting obligations fulfilled by submitting relevant information to competent Ghanaian authorities when required by law

1win enforces strict platform restrictions to uphold the integrity of its KYC and AML obligations. Any attempt to circumvent these obligations constitutes a serious violation and will be treated accordingly.

The following actions are strictly prohibited:

• Registering or operating more than one account, regardless of the intent behind doing so
• Submitting forged, altered, or stolen documents during the identity check or any subsequent verification process
• Conducting or attempting to conduct transactions designed to disguise the origin of funds
• Manipulating platform systems, exploiting technical vulnerabilities, or engaging in any form of coordinated abuse
• Transferring, sharing, or selling account access to any other individual
• Using payment instruments that do not belong to the registered account holder
• Providing false or misleading personal data at any stage of the registration or verification process

Any user found to be in violation of the platform’s KYC or AML policies will be subject to immediate enforcement action proportionate to the nature of the breach. Measures that may be applied include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or associated winnings, and reporting to competent Ghanaian authorities where applicable under law.

Each account holder is responsible for providing accurate, complete, and up-to-date personal data at the time of registration and throughout the lifetime of their account. Users must complete all required verification steps promptly and respond to any requests for additional documents within the timeframes specified by the platform. Only payment methods owned and controlled by the registered account holder may be used for deposits and withdrawals on 1win. Any changes to personal circumstances, contact details, or identification documents must be reported and updated without delay. Users are also expected to notify the platform promptly if they become aware of suspicious activity affecting their account or any unusual transactions made in their name.

1win is committed to upholding fair play and full transparency across all aspects of its operations, ensuring a secure and trustworthy environment for every user in Ghana. This commitment is reflected in the platform’s ongoing compliance with applicable KYC and AML standards.

The principles guiding this commitment include:

• Adherence to all applicable KYC and AML regulatory requirements without exception
• Confidential handling and protection of all personal data in accordance with applicable data privacy obligations
• Continuous transaction monitoring to identify and act on suspicious activity at the earliest opportunity
• Active prevention of manipulation, collusion, and any form of unfair behaviour on the platform
• Accessible user support to assist account holders with questions related to account protection and security measures
• Shared responsibility between the platform and its users in maintaining a safe gaming environment
• Equal application of all compliance standards across all registered accounts, without discrimination