1win Privacy Policy

What Personal Data Is Collected

1win collects personal information that users provide directly or that is generated through use of the platform. This may include:

• Full name and date of birth
• Contact details such as email address and phone number
• Residential address and nationality
• Government-issued identification documents
• Financial details, including payment account information
• Device identifiers, IP addresses, and usage data

Purpose of Collection

Personal data is collected to:

• Verify user identity and age in compliance with regulatory requirements
• Process deposits, withdrawals, and other financial transactions
• Deliver account-related services and support
• Fulfil legal obligations under Ghana’s Data Protection Act, 2012 (Act 843)
• Detect and prevent fraudulent or unlawful activity

Protection Measures

1win applies technical and organisational measures to protect user data against unauthorised access, loss, or misuse. These include:

• Encrypted data transmission using SSL/TLS protocols
• Restricted access to personal data on a need-to-know basis
• Regular internal audits and security assessments
• Secure data storage with access controls

User Rights

In accordance with Ghana’s Data Protection Act and applicable international standards, users have the right to:

• Access the personal data held about them
• Request corrections to inaccurate or outdated information
• Request the deletion of their data, subject to legal retention obligations
• Withdraw consent for processing where consent is the legal basis
• Lodge a complaint with the Data Protection Commission of Ghana

Requests may be submitted through the official support channels listed on the platform.

Information gathered from users is processed for specific, lawful purposes. The table below outlines the primary uses:

1win processes personal data only for the purposes stated above. Data is not sold to third parties for commercial gain. All processing activities are conducted transparently and in accordance with the principles of lawfulness, fairness, and purpose limitation.

Where data is used for marketing, users retain the right to withdraw consent and opt out of communications at any time through account settings or by contacting the support team.

Viewing and Updating Personal Data

Users may access the personal information held on their account by logging in and navigating to the account settings section. Updates to contact details, address, or other personal information can be submitted directly through the platform.

For corrections that require document verification, users may contact the support team and provide relevant supporting documentation. Requests are reviewed and processed within a reasonable timeframe in line with applicable regulations.

Requesting Data Deletion

Users who wish to have their personal data removed may submit a formal deletion request through the designated support channel. Deletion requests are assessed against legal retention requirements. Certain data may be retained for defined periods where required by Ghanaian law, anti-money laundering regulations, or licensing obligations.

Consent to Security and Payment Processing

By using the platform, users acknowledge and consent to:

• Identity verification and security checks conducted in accordance with applicable compliance standards
• The processing of payment data by authorised third-party payment service providers
• The sharing of data with fraud detection and risk management services as necessary to protect users and the platform

These processes are integral to the safe and lawful operation of the online services provided.

1win is an online platform intended exclusively for individuals aged 18 years and above. Access to gambling and betting services by minors is prohibited under Ghanaian law.

Age Verification

Although age is declared at the point of registration, the platform cannot independently verify a user’s age without the submission of valid identification documents. Users are required to provide accurate information at all times.

Discovery of a Minor’s Account

If it is discovered that a minor has registered and used the platform, the account will be closed immediately and all associated personal data will be deleted without delay.

Parental or Guardian Requests

If a parent or legal guardian becomes aware that a minor has provided personal information to the platform, they should contact the support team promptly. Upon verification of the request, 1win will take the following steps:

• Suspend and close the account in question
• Delete all personal data associated with the minor
• Reverse any transactions where legally permissible

Parents and guardians are encouraged to use parental control tools and to monitor online activity to prevent unauthorised access by minors.

As a global online platform, 1win operates with partners and service providers located in various countries. As a result, personal data collected from users in Ghana may be transferred to, stored in, or processed in jurisdictions outside of Ghana.

Basis for Transfer

By registering an account and using the platform, users consent to the international transfer of their personal data as described in this document. Such transfers are carried out for the purposes outlined in this Privacy Policy, including account management, transaction processing, and compliance activities.

Safeguards Applied to Transfers

All third-party partners and service providers who receive personal data are contractually required to:

• Maintain confidentiality of the data received
• Process data only for the purposes for which it was shared
• Apply appropriate technical and organisational security measures
• Comply with applicable data protection laws in their respective jurisdictions

1win does not transfer personal data to parties that do not meet these requirements. Users who have concerns about international data transfers may contact the support team for further information.

This Legal Disclaimer forms part of the Privacy Policy and may alter the scope or effect of the rules set out in this document under certain defined circumstances.

Applicability

This disclaimer applies from the moment a user accepts this Privacy Policy, whether through:

• Electronic signature or acknowledgement during registration
• Explicit acceptance of the terms presented on the platform
• Continued use of the platform following notification of policy updates

Limitations

• 1win does not warrant that the platform will be entirely free from disruptions caused by events outside its reasonable control.
• The provisions of this Privacy Policy are subject to the mandatory requirements of Ghanaian law, which shall prevail in the event of any conflict.
• Nothing in this disclaimer limits or excludes any rights that users have under applicable data protection legislation.

Users are advised to review this document periodically, as updates to the Legal Disclaimer may affect their rights and obligations under the Privacy Policy.

What Cookies Are

Cookies are small text files placed on a user’s device when they visit a website. They allow the platform to recognise returning users, remember preferences, and collect data about how the online services are used.

How 1win Uses Cookies

The platform uses cookies for the following purposes:

• Statistical analysis: Tracking the number of visitors and page interactions to understand usage patterns
• Behavioural analysis: Monitoring user activity to identify trends and improve platform performance
• Personalisation: Remembering user preferences to deliver a more relevant experience
• Service improvement: Identifying technical issues and optimising the functionality of online services

Cookie Retention

Cookies placed on user devices are retained for a period of up to one year from the date of placement, unless deleted by the user before that time.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality of the platform and limit access to some features of the online services.

By accessing and using the 1win platform, users confirm that they have read, understood, and agreed to the terms set out in this Privacy Policy in full.

Ongoing Acceptance

• Continued use of the platform following any update to this document constitutes acceptance of the revised terms.
• The current version of the Privacy Policy, as published on the platform, is the version that governs the collection, processing, and protection of user data.
• Previous versions of this document are superseded by the most recent publication.

Policy Updates

1win reserves the right to amend this Privacy Policy at any time. Users will be notified of material changes through a notice on the platform or via the contact details registered to their account. It is the user’s responsibility to review the policy periodically to remain informed of any changes.

Personal data collected by 1win may be shared with third parties under specific and limited circumstances. All such sharing is governed by applicable data protection laws and the terms of this Privacy Policy.

Circumstances Under Which Data May Be Shared

• Legal obligations: Data may be disclosed to regulatory authorities, law enforcement agencies, or courts where required by Ghanaian law or applicable international regulations.
• Dispute resolution: Data may be shared with relevant parties in the course of resolving disputes, including arbitration or legal proceedings.
• Contractual agreements: Data may be passed to third-party service providers operating under binding agreements with 1win, such as payment processors, identity verification providers, and fraud prevention services.

Transparency on Third Parties

Where the identities of third parties are not listed on the platform, users will be informed of the purpose and scope of any data sharing prior to or at the time of sharing, where practicable.

Consent

By providing personal information and using the platform, users consent to data being shared with third parties as described in this section. Users who object to a specific instance of data sharing may contact the support team to discuss available options.

The 1win platform may contain links to third-party websites, including those operated by partners, affiliates, or other online services. These external websites operate independently and are governed by their own privacy policies.

1win’s Responsibility

• 1win does not control the content, data collection practices, or privacy policies of any external websites.
• The platform is not responsible for how personal information is collected, stored, or used by third-party websites accessed through links on the platform.

User Guidance

Users are advised to:

• Review the privacy policy of any external website before providing personal information
• Exercise caution when submitting data on third-party platforms
• Be aware that the protections described in this document do not extend beyond the 1win platform

If a user has concerns about a specific external link appearing on the platform, they may report it through the official support channel.