1win Rules and Regulations in Ghana

User Agreement

By completing the registration process and accessing the platform, you enter into a binding agreement with 1win. This agreement governs your rights and obligations as a user of the services provided. All registered users are expected to read, understand, and abide by these terms in their entirety.

Eligibility Requirements

To use the platform, you must meet the following conditions:

• You must be at least 18 years of age.
• You must be a resident or legal visitor in Ghana.
• You must not be excluded from gambling services under any applicable legal order.
• You may only hold one registered account at any given time.
• Your account must be registered under your own legal identity.

Right to Modify Terms

1win reserves the right to update or amend these terms and conditions at any time. Changes take effect upon publication on the official website. Continued use of the platform following any amendments constitutes acceptance of the revised terms. Users are encouraged to review this page regularly.

Proper Use of the Platform

The platform is provided exclusively for lawful personal entertainment. The following activities are strictly prohibited:

• Use of automated systems, bots, or scripts to interact with the platform.
• Any attempt to manipulate outcomes, exploit technical errors, or engage in fraudulent activity.
• Use of the account for commercial purposes or on behalf of third parties.
• Sharing of account credentials with any other individual.

Content Protection

All content available on the platform, including but not limited to graphics, software, odds data, and text, is the intellectual property of 1win or its licensed partners. Reproduction, distribution, or modification of this content without prior written consent is not permitted.

Limitation of Liability

1win is not liable for losses arising from technical failures, internet outages, or circumstances beyond its reasonable control. The platform does not guarantee uninterrupted access to its services at all times. Any disputes regarding account activity must be submitted through the official support channels within the timeframes specified in the relevant sections of these terms.

Eligibility to Place Bets

Only registered and verified users who meet the age and residency requirements may place bets on the platform. Bets placed by users who have not completed the required verification process may be voided or withheld pending identity confirmation.

Bet Acceptance Policy

All bets are subject to acceptance by 1win. The platform reserves the right to decline or limit any bet at its discretion, including those placed after an event has commenced or where technical errors may have affected displayed odds. A bet is considered accepted only once a confirmation is issued by the system.

Betting Limits

The following limits apply to all betting activity:

• Minimum bet: The minimum amount per bet is defined within each individual market and is displayed at the time of placement.
• Maximum bet: Maximum stake limits apply per event, market, and account, and may vary depending on the sport, event type, or promotional conditions.
• 1win reserves the right to adjust individual account limits based on betting patterns or risk assessments.

Calculation of Winnings

Winnings are calculated by multiplying the accepted stake by the odds displayed at the time the bet was placed, unless otherwise stated under specific bet types or promotions. In the case of a cancelled or voided selection, the relevant portion of the bet is returned at odds of 1.0.

Betting Restrictions

Certain restrictions may apply to individual accounts, specific events, or markets. These restrictions may be applied without prior notice and are typically based on:

• Unusual or irregular betting patterns.
• Suspected misuse of promotional bonuses.
• Ongoing identity verification or compliance reviews.

Cancellation Policy

Once a bet has been confirmed and accepted by the system, it cannot be cancelled or modified by the user. Cancellations initiated by the platform are only made in cases of clear technical errors, event cancellations, or where applicable regulatory requirements necessitate such action. In such cases, the original stake is returned to the account.

General Account Funding Rules

All deposits and withdrawals on the platform must be conducted through payment methods registered in your own name. Third-party payments are not permitted. You are responsible for ensuring that all transaction details submitted are accurate and complete.

Available Deposit and Withdrawal Methods

The platform supports a range of payment options available to users in Ghana, including mobile money services, bank transfers, and other locally available electronic payment methods. The following general conditions apply:

• Minimum and maximum deposit and withdrawal amounts are displayed at the point of transaction.
• Fees, where applicable, are shown prior to confirmation.
• The availability of specific methods may vary based on your location and account status.

Transaction Processing Timeframes

Processing times are estimates and may be affected by third-party providers or verification requirements.

Identity Verification and KYC Requirements

Before withdrawals can be processed, users are required to complete an identity verification procedure in compliance with applicable Know Your Customer (KYC) standards. This may include:

• Submission of a government-issued photo identification document.
• Proof of residential address dated within the past three months.
• Verification of the payment method used for deposits.

Additional documentation may be requested at any stage in line with anti-money laundering obligations.

Transaction Restrictions

The platform reserves the right to place a hold on, delay, or decline any transaction that raises concerns related to compliance, fraud prevention, or account security. Users will be notified in cases where further action or documentation is required.

Cancellation of Transactions

Deposit transactions cannot be reversed once confirmed. Withdrawal requests may be cancelled prior to processing through the account management section. Once a withdrawal has been approved and dispatched, it cannot be recalled.

Commitment to Player Protection

1win is committed to promoting responsible participation in all betting and gaming activities. The platform provides a range of tools and resources to support users in maintaining control over their gambling behaviour.

Available Self-Management Tools

Registered users have access to the following controls through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your account.
• Betting Limits: Restrict the total amount wagered within a defined period.
• Session Time Limits: Define a maximum duration for each gaming or betting session.
• Self-Exclusion: Request temporary or permanent exclusion from the platform. Once activated, self-exclusion cannot be reversed until the selected period has elapsed.
• Account Cooling-Off Period: Take a short break from the platform without full self-exclusion.

Risk Self-Assessment

Users are encouraged to periodically assess their own gambling behaviour. The platform may provide access to self-assessment tools to help identify early signs of problematic gambling patterns.

Support and Assistance Resources

If you or someone you know is experiencing difficulties related to gambling, the following types of organisations provide assistance:

• National counselling and mental health support services in Ghana.
• Independent problem gambling helplines and advisory organisations.
• International bodies such as Gamblers Anonymous, which offer peer support programmes.

For further assistance, users may contact the 1win support team, who can facilitate access to the available responsible gambling tools or provide guidance on the self-exclusion process.

Protecting Vulnerable Users

The platform does not permit the registration or use of accounts by individuals under the age of 18. Parental control software is recommended for households where minors may have access to internet-enabled devices.

Legal Obligations

1win operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. The platform is legally required to implement measures that prevent the use of its services for illicit financial activity. All users are subject to these obligations as a condition of accessing the platform.

Identity Verification Procedures

As part of its AML compliance framework, 1win conducts identity verification for all registered accounts. The KYC process requires users to provide:

• A valid government-issued identity document (such as a national ID card or passport).
• Proof of current residential address.
• Verification of the payment instruments linked to the account.

Verification may be requested at registration, prior to processing withdrawals, or at any point during account activity.

Transaction Monitoring

All financial transactions conducted on the platform are subject to automated and manual monitoring. The following types of activity may trigger a compliance review:

• Unusually large or frequent deposits or withdrawals.
• Patterns of activity inconsistent with normal betting behaviour.
• Transactions that do not correspond to the user’s declared source of funds.
• Rapid movement of funds without corresponding betting activity.

Detection of Suspicious Activity

The platform employs automated systems and compliance personnel to identify transactions or account behaviour that may indicate money laundering, fraud, or other financial crimes. Where suspicious activity is detected, the platform is legally obligated to report such cases to the relevant authorities without prior notification to the account holder.

Consequences of Policy Violations

Users found to be in breach of AML obligations may be subject to the following actions:

• Temporary or permanent suspension of account access.
• Freezing of funds pending investigation.
• Forfeiture of funds where criminal activity is confirmed.
• Referral to law enforcement or regulatory authorities as required by law.

Personal Data Collected

During registration and continued use of the platform, 1win collects certain categories of personal information necessary for account operation and legal compliance. This includes:

• Full legal name and date of birth.
• Residential address and contact details.
• Identity documentation submitted for verification purposes.
• Financial information associated with deposit and withdrawal activity.
• Device and usage data collected through cookies and technical systems.

How Your Data Is Used

Personal data collected on the platform is used for the following purposes:

• Account creation, management, and identity verification.
• Processing of transactions and payment operations.
• Compliance with legal obligations, including AML and KYC requirements.
• Detection and prevention of fraud and unauthorised account access.
• Communication of account-related information and service updates.

Personal data is not sold to third parties. It may be shared with regulatory bodies, law enforcement, or authorised third-party service providers strictly as required by applicable law or for the delivery of services.

Your Rights Regarding Personal Data

As a user of the platform, you hold the following rights in relation to your personal information:

• Right to Access: Request a copy of the personal data held on your account.
• Right to Correction: Request corrections to inaccurate or incomplete information.
• Right to Erasure: Request deletion of personal data, subject to legal retention obligations.
• Right to Restriction: Request that processing of your data be limited in certain circumstances.
• Right to Object: Object to the use of your data for certain processing purposes.

Requests relating to personal data rights may be submitted through the official support channels. Responses will be provided within the timeframes required by applicable data protection legislation.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. Following account closure, certain data may be retained for a defined period in compliance with financial record-keeping requirements.

1win’s Commitment to Security

The platform maintains a comprehensive set of technical and organisational measures designed to protect user accounts, personal data, and all financial transactions. Security protocols are reviewed and updated on a continuous basis in response to emerging threats and industry standards.

Data Encryption

All data transmitted between your device and the platform is protected using Secure Socket Layer (SSL) encryption technology. This ensures that personal information, payment details, and account credentials are transferred securely and cannot be intercepted by unauthorised parties.

Two-Factor Authentication

Users are strongly advised to enable two-factor authentication (2FA) on their accounts. This feature adds an additional layer of protection by requiring a secondary verification step upon login, reducing the risk of unauthorised access even in cases where account credentials have been compromised.

Continuous Activity Monitoring

The platform operates automated systems for the continuous monitoring of account activity. These systems are designed to:

• Detect unusual login attempts or access from unrecognised devices or locations.
• Identify patterns of activity that may indicate account compromise or fraudulent use.
• Flag and suspend accounts where a security breach is suspected, pending investigation.

Organisational Security Measures

Beyond technical controls, the platform maintains internal procedures to safeguard user data and account integrity:

• Access to sensitive user data is restricted to authorised personnel only.
• Staff handling personal data receive ongoing training in data protection and security protocols.
• Regular internal audits are conducted to assess the effectiveness of security measures.

User Responsibilities

Users also bear responsibility for the security of their own accounts. You are required to:

• Keep your login credentials confidential and not share them with any third party.
• Use a strong, unique password for your account.
• Notify the support team immediately upon suspecting any unauthorised access to your account.
• Ensure that the device used to access the platform is protected by up-to-date security software.